Player believes that their withdrawal has been delayed

Due to this breach, we were unable to assist further, and the complaint was rejected. The player from Australia won over $3000 at the casino, but the casino didn’t process the withdrawal. The player’s account was fully verified, and the casino initially blamed the bank for the issue, which the bank denied.

After an exchange of information and evidence between the player, the casino, and the Complaints Team, the player had received partial payment. The Complaints Team then had decided to keep the complaint open until the full payment was received. Finally, the player had confirmed the receipt of the remaining amount, leading to the successful resolution of the complaint.

Player’s withdrawal is not being credited.

We had advised the player to be patient and cooperate fully with the casino, as the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The casino had requested to confirm the player’s email for further investigation. However, the player did not respond to our inquiries, so we were unable to investigate further, leading to the rejection of the complaint.

The player had confirmed his email address and had urged the casino to process the payment. The casino later confirmed that the payment had been processed and apologized for the delay. The player then acknowledged receipt of the payment and withdrew his complaint. We had concluded that the issue was resolved based on the correspondence but had to reject the complaint without official confirmation from the player. The player from Greece had experienced issues with withdrawing his winnings from the casino. His withdrawal request had been pending for an extended period.

The player from Italy sought to recover deposits totaling 3,000 euros from a Curacao-based casino that operated without an AAMS license. Despite having an active self-exclusion in Italy, the casino did not acknowledge it. After reviewing the case, it was concluded that the refund request could not king maker casino login be justified, as the player did not inform the casino of his gambling problem or self-exclusion before requesting a refund.

Player’s account has been reopened against their will.

Consequently, we had marked the complaint as ‘resolved’ in our system. The player from Germany had a pending withdrawal exceeding 500€ that had not been processed despite waiting beyond the stated 3 business day processing time. The player had submitted all necessary verification documents.

The player from Germany had experienced a delay in payout and expressed frustration over the unreliability of the casino. The player had been waiting for payment for 20 days, which was won using real money, not a bonus. The player also reported that his account verification had been rejected and that the casino had not been responsive to his inquiries. Despite the efforts of the Complaints Team to assist, the player had requested to reject his complaint.

Based on the categorization we use, this makes it a medium-sized online casino. To our knowledge, Kingmaker Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at. In our review of Kingmaker Casino, we read and assessed Terms and Conditions of Kingmaker Casino in-depth.

• The player from Austria had experienced delayed withdrawals from Kingmaker Casino despite having submitted the required verification documents.
• Two withdrawals of 500 euros each were declined due to a claimed change in the processing company, despite using the same Postepay card successfully on other sites.
• This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
• However, the issue was resolved when the player received their withdrawal and decided to withdraw their complaint.
• The complaint was rejected because Kingmaker Casino did not operate with a German license and therefore did not have access to the OASIS register.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team had advised her that it was common for withdrawals to take some time due to KYC verification or a high volume of withdrawal requests. They had asked her to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player later confirmed that she had received her payout. An Australian player had reported a delay in receiving three withdrawals from an online casino dated back to 18th April, totaling approximately $300 AUD. The player had contacted support multiple times but continued to face delays.

The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Italy had a problem with the casino, as they did not credit his withdrawal of 350 euros. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions. As a result, the complaint was rejected due to a lack of response. The player from Germany requested account closure on February 17th but received no response for nearly two weeks.

Despite the player’s plea to have his account reopened and the winnings paid out, we could not support the player’s claim due to his breach of the casino’s terms. The player from Germany had requested self-exclusion from the casino on June 25, 2024, due to gambling addiction but did not receive a response or account suspension. As a result, on June 27-28, the player relapsed and lost €850.

However, the player hadn’t responded to our messages, and as a result, we had to reject the complaint. The player from Australia had completed identity verification and requested an 800 AUD withdrawal in DogeCoin to his wallet. Despite waiting several days, the casino had not sent the money. The casino had requested an Australian ID and proof of address for verification.